Appointments
All consultations are by appointment. Please book by telephoning or calling at reception. Appointment slots are of 10 minutes duration and for one patient only. If you require a double appointment please inform reception at the time of booking.
Appointments can be pre-booked or booked on the day and patients can choose which practitioner they see.
Consultations are available during opening hours with:
- GP
- Practice nurse/nurse practitioner
- Phlebotomist
- Midwife
Telephone Advice
The doctors/nurses are happy to deal with requests for advice over the telephone. If you feel that your problem can be dealt with in this way please let reception know. You may be advised to make an appointment to be seen in the surgery if necessary.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
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We are part of Smartcare and are able to offer extended GP appointments at our Healthcare Hubs based across Birmingham. These Hubs operate 7 days a week.
Please see Opening Times for more information.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as early as possible on the day.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Sickness Certificates
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a ‘Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work – ’Fit Note’
The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
